These Terms of Service (the “Terms”) constitute a legal agreement between you (“you,” the “Customer,” or the “user”) and 50skills ehf, a company registered in Iceland, ID 490402-4110 (“50skills,” “Journeys,” “Company,” “we,” “us,” or “our”). They govern your rights and obligations, as well as ours, regarding the use of the 50skills Journeys service (the “Solution” or “Website”) and any related web applications or services (the “Services”) offered through it.

‍

1. Introduction and Acceptance of Terms

1.1 Acceptance

By accessing or using the Services, you agree to be bound by these Terms and by our Data Processing Agreement (“DPA”), which is incorporated by reference and available at: https://www.50skills.com/dpa-journeys‍

Unless otherwise agreed in writing, any updated versions of these Terms or the DPA become binding when posted or when you’re notified of the changes.

‍

1.2 Service Description

This agreement grants you access to 50skills Journeys, a Software as a Service (SaaS) platform for creating workflows (“journeys”) that may involve existing employees or other individuals. You can create, read, update, and delete journeys within the system. You may also purchase additional services, with costs determined on an hourly basis, via a published pricing table, or through other mutually agreed arrangements.

‍

2. User Eligibility and Registration

2.1 Eligibility

• You must be at least 18 years of age to purchase or use 50skills Journeys.
• When purchasing on behalf of an organization, you must provide the entity’s name and, if applicable, its website.
• If you act on behalf of a company or institution, you represent and warrant that you have the authority to bind that entity to these Terms.

2.2 Registration

• You may sign up for 50skills Journeys through our website or by accepting a quote from our sales team.
• From time to time, and at our discretion, we may offer free or trial plans during a sales process, which can be modified or discontinued at any time without notice.
• By registering—whether through a free trial, free plan, paid subscription, or as an invited user—you acknowledge and agree to be bound by these Terms.

3. Account Management and Security

3.1 Account Responsibility

Each account has one primary owner (the purchaser or organizational representative). That account holder is responsible for all activities under their account, including the actions of any users they invite. The account holder agrees to ensure that all users comply with these Terms.

3.2 Invited Users

• When you invite or add additional users, those users must also agree to these Terms.
• You, as the account holder, must ensure any invited user is aware of their obligations under these Terms.

3.3 Security Measures

• Certain plans may include advanced security features such as Two-Factor Authentication (2FA) or Single Sign-On (SSO).
• If you lose access or suspect unauthorized use of your account, contact us promptly at help@50skills.com. We follow standard verification procedures to assist with account recovery.

4. Usage Restrictions

4.1 Prohibited Activities

You agree not to use the Services to:

1. Send communications (e.g., SMS, emails) that violate laws or are harmful, fraudulent, or otherwise inappropriate.
2. Violate any applicable laws, regulations, or third-party rights.
3. Integrate with third-party tools or services without proper authorization.
4. Enter misleading or false information into the Services.
5. Disrupt or attempt to disrupt the security, integrity, or performance of the Services.
6. Use a single account for multiple separate legal entities without explicit written approval from 50skills.
7. Grant access to external entities under one account without prior authorization.

4.2 Data Upload Restrictions

• We may restrict certain file types or data formats for security reasons.

5. Intellectual Property Rights

5.1 User Content Ownership

• You retain ownership of any content you upload, subject to compliance with these Terms and applicable laws.
• If a data subject requests access or deletion of their data, the account holder decides how to proceed in accordance with GDPR or other applicable laws. 50skills will cooperate with lawful and valid requests.

5.2 Third-Party Intellectual Property

• You are responsible for ensuring you have the rights or licenses for any third-party content you use or integrate within 50skills.
• 50skills assumes no liability for any infringement arising from your use of third-party content.

5.3 Publicly Shared Content (Forms, Workflows, Templates)

• Within the Service, you can create forms or workflows, including standard templates provided by 50skills or custom templates you build.
• No Reverse Engineering: Public sharing does not permit viewers to deconstruct, reverse engineer, or otherwise misuse 50skills’ technology, user interfaces, or other proprietary information.
• No Additional Rights Granted: Unless otherwise stated in writing, sharing a public link grants recipients only the right to view or fill out the form, or copy it to their account if the feature explicitly allows. It does not grant any broader license or ownership of the underlying workflow or the 50skills platform.

6. Third-Party Integrations

6.1 Integration Management

• 50skills provides APIs and integration tools to connect with third-party services.
• You are responsible for configuring these integrations properly and for complying with the third-party’s terms.

6.2 Responsibility

• 50skills is not liable for performance or accuracy of third-party services.
• Ensure that integrations comply with all applicable laws and these Terms.

7. Data Privacy and Protection

Our data handling practices are described in our Data Processing Agreement (DPA) and any privacy notices on our site. We adhere to the GDPR and other applicable laws to protect personal data.

8. Service Availability and Performance

We strive to keep the Services available with minimal downtime. However, routine or emergency maintenance, infrastructure issues, or force majeure events may cause temporary interruptions.

9. Pricing, Plans, and Payment Terms

9.1 Available Plans and Upgrades

• We offer various subscription plans. Credits or usage limits typically renew every month unless otherwise stated or agreed upon.
• Our current plans and features are explained at www.50skills.com/pricing or in your custom quote.
• If your usage exceeds your plan’s allowances (e.g., credits, journey starts, users), we may require you to upgrade your plan, pay additional overage fees, or limit/suspend your usage until resolved.

9.2 Payment Processing

• Payment can be made by credit card or, if approved by 50skills, via bank transfer.
• All payment information must be accurate and current. Invoices are due within 12 days unless otherwise stated in a plan or quote.
• For certain services, such as sending SMS messages, you may be required to add a credit card on file to cover usage costs if they exceed any free allowance.

9.3 Subscription Commencement and Renewal

• Your subscription begins on the date of your initial payment or the date you sign a subscription agreement, whichever occurs first.
• Monthly Plans: Billed monthly, auto-renewing on the corresponding calendar date each month. You may cancel before the next renewal to avoid charges.
• Annual Plans: Billed annually, auto-renewing 12 months from the start date. You may opt out of renewal by giving at least one month’s written notice before the renewal date.

9.4 Pricing Changes and Overage Details

• We reserve the right to adjust our pricing at any time. If we increase subscription fees by more than 7% at the start of a new term, we will notify you. If you do not agree, you must notify us before your next billing cycle to avoid the updated rate.
• Certain features within the Service (e.g., sending text messages or leveraging other third-party transactions) may incur usage-based fees that are separate from your core subscription costs. Some plans may include a limited free allowance for these services, after which additional charges apply at the rates outlined on www.50skills.com/pricing or specified in your custom quote. You may be required to add a credit card (or another accepted payment method) to cover these usage-based costs. Where supported, you may also have the option to connect your own external account (e.g., a third-party messaging service) to manage costs under your preferred billing arrangement. However, 50skills reserves the right to suspend or limit the relevant feature if no valid payment method is on file or if charges remain unpaid.
• AI Actions: AI actions can consume additional credits based on the number of tokens used with each action completed; if you run out of credits, you can purchase additional credits or upgrade to a higher plan. There is no separate payment method required specifically for AI actions beyond your plan’s credits.

9.5 Invoicing Entity

• Depending on your location or chosen payment method, invoices may be issued by 50skills ehf or its subsidiary, 50skills Inc., for convenience.

10. Modifications to Terms and Services

We may modify these Terms, the DPA, or the Services at any time. If we make significant changes, we will provide reasonable notice (e.g., by email or an in-app notification). Continued use of the Service after changes are posted or notified indicates acceptance.

11. Termination

• We may terminate or suspend your account if you violate these Terms, fail to pay fees when due, or if required by law.
• You may terminate your subscription by following the instructions in your account settings or by emailing help@50skills.com. Termination results in deactivation or deletion of your account, including associated content, consistent with legal obligations.

12. Dispute Resolution

All disputes arising out of or related to these Terms or the Services will be governed by Icelandic law and resolved in the District Court of Reykjavík, Iceland, unless otherwise required by mandatory local laws.

13. Limitation of Liability and Indemnification

• You agree to indemnify and hold harmless 50skills, its affiliates, officers, directors, and employees from any claims arising out of your use of the Services or breach of these Terms.
• Except for cases of gross negligence or willful misconduct, 50skills’ total liability for damages is limited to the amounts you paid in the six (6) months preceding the event giving rise to liability.

14. Contact Information

For questions, concerns, or support, you can:

1. Contact our support team directly within the product, or
2. Send an email to help@50skills.com.

Enterprise customers on certain plans may have dedicated account managers for direct assistance.

15. Security and Hosting

15.1 Security Measures

• We employ industry-standard security practices, including encryption, firewalls, and strict access controls.

15.2 Hosting Provider

• 50skills Journeys is hosted on Heroku (Heroku.com), which uses Amazon Web Services (AWS) data centers in Ireland. AWS complies with multiple security standards (ISO 27001, SOC 1, SOC 2, PCI Level 1, FISMA Moderate, and more).

16. Privacy and Data Processing

We handle personal data in accordance with GDPR and other applicable laws. Refer to our DPA and privacy resources on our website for details on how we collect, process, and protect personal data.

17. Beta Access Disclaimer

We may offer early access or “Beta” features that are subject to frequent changes. These features do not alter your existing subscription fees unless otherwise communicated in writing.

18. Customer Advocacy

Unless you request otherwise in writing, you grant 50skills the right to use your company’s name, logo, and general use case for marketing or promotional purposes. You may also be asked to participate in customer case studies, quotes, or reference calls.

19. Copyright

Nothing in these Terms transfers any copyright or other intangible rights from one party to another. 50skills retains all rights to any proprietary software, tools, or templates it provides.

‍